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|Referiert=True
 
|Referiert=True
 
|BibTex-ID=Wittern:2010
 
|BibTex-ID=Wittern:2010
|Title=On the Use of Feature Models for Service Design: the Case of Value Representation
+
|Title=On the Use of Feature Models for Service Design: The Case of Value Representation
 
|Year=2010
 
|Year=2010
 
|Month=Dezember
 
|Month=Dezember
|Booktitle=Proceedings of the 1st International Workshop on Service Modelling and Representation Techniques - SMART 2010
+
|Booktitle=Towards a Service-Based Internet. ServiceWave 2010 Workshops
|Publisher=Springer
+
|Pages=110-118
 +
|Publisher=Springer-Verlag
 +
|Address=Berlin Heidelberg
 
|Series=Lecture Notes in Computer Science
 
|Series=Lecture Notes in Computer Science
|Note=In print
+
|Volume=6569
 +
|Note=10.1007/978-3-642-22760-8_12
 
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{{Publikation Details
 
{{Publikation Details

Version vom 19. Oktober 2011, 14:49 Uhr


On the Use of Feature Models for Service Design: The Case of Value Representation


On the Use of Feature Models for Service Design: The Case of Value Representation



Published: 2010 Dezember

Buchtitel: Towards a Service-Based Internet. ServiceWave 2010 Workshops
Ausgabe: 6569
Reihe: Lecture Notes in Computer Science
Seiten: 110-118
Verlag: Springer-Verlag
Erscheinungsort: Berlin Heidelberg

Referierte VeröffentlichungNote: 10.1007/978-3-642-22760-8_12

BibTeX

Kurzfassung
Current findings in the field of service science have revealed many specific characteristics of service systems, but these results have not yet been fully adopted by the service engineering discipline. In particular we are now aware that the value proposition of a service is not only vital for its success but also deeply depending on context and co-creation. So far, there is only limited work on considering this fact for the design of service systems. In this paper, we discuss the utilization of feature modeling, which is known from the software engineering domain, for service design. We argue that feature modeling offers considerable potential to not only represent value from diverse perspectives but also to involve service customers in participatory service design.


Projekt

COCKPIT



Forschungsgruppe

Ökonomie und Technologie der eOrganisation


Forschungsgebiet