Herausgeber: C. Holsapple (ed.)
Buchtitel: Handbook on Knowledge Management. International Handbooks on Information Systems
Verlag: Springer Verlag
Technology for knowledge management has so far focused on the management of knowledge containers. We present an approach that is oriented towards managing knowledge contents instead by identifying knowledge items at various levels of formality. This is done by providing various types of meta data that are tied to ontologies for conceptual interlinkage. Knowledge items are embedded into knowledge processes, which are supported by a suite of ontology-based tools. In order to handle this sort of rich knowledge process, we introduce a meta process that puts special emphasis on constructing and maintaining the ontology when introducing knowledge management systems. In order to elucidate our approach, we describe a case study about the building of CHAR, the Corporate History AnalyzeR.