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Co-Creation of Value in IT Service Processes using Semantic MediaWiki

Rainer Schmidt, Frank Dengler, Axel Kieninger

Published: 2009 September

Buchtitel: 2nd International Workshop on Business Process Management and Social Software (BPMS2 '09)
Ausgabe: 43
Seiten: 255-265
Verlag: Springer
Erscheinungsort: Ulm, Germany
Referierte Veröffentlichung

Enterprises are substituting their own IT-Systems by services provided by external providers. This provisioning of services may be done in an industrialized way, separating the service provider from the consumer. However, using industrialized services diminishes the capability to differentiate from competitors. To counter this, collaborative service processes based on the co-creation of value between service providers and prosumers are of huge importance. The approach presented shows how the co-creation of value in IT-service processes can profit from social software, using the example of the Semantic MediaWiki.

ISBN: 978-3-642-12185-2
ISSN: 1865-1348
Weitere Informationen unter: Link





Geschäftsprozessmanagement, Semantische Annotation, Semantische Technologien