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IT-Certification: Understanding IT-Certification Effectivness

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Information on the Thesis

Type of Final Thesis: Bachelor, Master
Supervisor: Sebastian Lins
Research Group: Critical Information Infrastructures

Archive Number: 4.278
Status of Thesis: Completed
Date of start: 2019-04-02

Further Information
Background:

Digital service providers frequently undergo independent third party assessments (i.e., IT certifications) to signal a high degree of service security and privacy. However, the academic literature presents a pattern of inconsistent findings with regard to certification effectiveness. As prior research only analyzes the impact of certifications from a black box perspective (i.e., embedded vs. not embedded a certification seal), we currently lack a deep understanding about certification effectiveness. By conducting interviews with consumers of digital services, we want to derive a detailed theoretical model about certification effectiveness.


Objective(s):

The objective of this theses is to interview cloud service customers (end users or managers in organizations) and analyze the interviews to identify factors that influence certification effectivness.


Introductory literature:

Lins, S & Sunyaev, A 2017, 'Unblackboxing IT Certifications:A Theoretical Model ExplainingIT Certification Effectiveness', Proceedings of the Thirty Eighth International Conference on Information Systems (ICIS 2017), South Korea, pp. 1-13.