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Managing Quality of Human-Based eServices

Managing Quality of Human-Based eServices

Published: 2009 März
Herausgeber: George Feuerlicht and Winfried Lamersdorf
Buchtitel: Service-Oriented Computing - ICSOC 2008 Workshops, ICSOC 2008 International Workshops, Sydney, Australia, December 1st, 2008, Revised Selected Papers
Reihe: LNCS 5472
Seiten: 304-309
Verlag: Springer

Referierte Veröffentlichung


Modern business strategies consider Web-based outsourcing of microjobs to the masses. Respective business activities are however difficult to manage. Traditional approaches of covering human tasks in business processes build on assumptions of limited process scale and closed organizational models that are not valid in crowdsourcing scenarios. Web services have been proposed as a means to represent human tasks that allow leveraging interaction, brokerage and composition capabilities of SOC for human interaction management. In this paper we argue that crowdsourcing requires considering qualitative constraints and sketch a platform for managing the quality of human-based eServices.




Wissensmanagement,Ökonomie und Technologie der eOrganisation


Service-oriented Computing, Mensch-Maschine-Systeme