Archive Number: 4.278
Status of Thesis: Completed
Date of start: 2019-04-02
Digital service providers frequently undergo independent third party assessments (i.e., IT certifications) to signal a high degree of service security and privacy. However, the academic literature presents a pattern of inconsistent findings with regard to certification effectiveness. As prior research only analyzes the impact of certifications from a black box perspective (i.e., embedded vs. not embedded a certification seal), we currently lack a deep understanding about certification effectiveness. By conducting interviews with consumers of digital services, we want to derive a detailed theoretical model about certification effectiveness.
The objective of this theses is to interview cloud service customers (end users or managers in organizations) and analyze the interviews to identify factors that influence certification effectivness.
Lins, S & Sunyaev, A 2017, 'Unblackboxing IT Certifications:A Theoretical Model ExplainingIT Certification Effectiveness', Proceedings of the Thirty Eighth International Conference on Information Systems (ICIS 2017), South Korea, pp. 1-13.