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From Today’s Satisfaction to Tomorrow’s Support: A Deep Dive into Healthcare’s Digital Transformation Initiatives

Informationen zur Arbeit

Abschlussarbeitstyp: Bachelor, Master
Betreuer: Richard Guse
Forschungsgruppe: Critical Information Infrastructures

Archivierungsnummer: 5092
Abschlussarbeitsstatus: Offen
Beginn: 15. September 2023
Abgabe: unbekannt

Weitere Informationen


Digital Transformation (DT) is a phenomenon present in many industries. It is generally understood as combinations of information, computing, communication, and connectivity technologies that trigger significant changes within organizations and industries. Despite many promising benefits (e.g., efficiency, higher service quality), organizations still fail to engage in DT properly. One industry where this phenomenon can be observed particularly well is healthcare. Despite progress made throughout COVID-19, the healthcare industry still is largely considered to lag behind in using IT in their care processes. However, it is unclear whether employees are satisfied with recent DT initiatives in their organizations (e.g., hospitals), and whether this influences their perception of future DT initiatives. This is especially relevant because it can yield a more granular understanding of how employees perceive current DT initiatives and help to predict their support for future DT initiatives.


- Create an overview of the main themes in employee satisfaction with DT initiatives

- Create a construct for employee satisfaction with DT initiatives

- Create a construct for employee support for future DT initiatives

- Measure the influence of employee satisfaction with DT initiatives on employee support for future DT initiatives

Note: This is an umbrella topic. The overall goal, context, and direction of the thesis are defined in the first kickoff meeting.

Research Method:

Literature Review, Expert Interviews, or Survey Study


Furtner, D., Shinde, S. P., Singh, M., Wong, C. H., & Setia, S. (2022). Digital Transformation in Medical Affairs Sparked by the Pandemic: Insights and Learnings from COVID-19 Era and Beyond. Pharmaceutical Medicine, 36(1), 1–10.

Noesgaard, M. S., Nielsen, J. A., Jensen, T. B., & Mathiassen, L. (2023). Same but Different: Variations in Reactions to Digital Transformation Within an Organizational Field. Journal of the Association for Information Systems, 24(1), 12–34.

Vial, G. (2019). Understanding digital transformation_ A review and a research agenda. Journal of Strategic Information Systems, 27.