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Decomposition of IT service processes and alternative service identification using ontologies

Christian Bartsch, Larisa Shwartz, Christopher Ward, Genady Grabarnik, Melissa J. Buco

Published: 2008 April
Herausgeber: Brunner, M., Westphall, C. B., Granville, L. Z.
Buchtitel: Proceedings of IEEE/IFIP Network Operations and Management Symposium (NOMS 2008)
Seiten: 714-717
Referierte Veröffentlichung

Providers of IT services are under constant pressure to reduce cost and improve the quality of the services they provide. The ability to decompose such IT services (defined by themselves or third party suppliers) into elemental service processes characterized by core function can benefit the providers by allowing them to identify alternative service processes of potentially lower cost and/or improved quality. This paper proposes an ontology-based hierarchical service decomposition and identification approach to support service providers in managing their operational service processes by the characterization and exploitation of such elemental service processes. We further demonstrate the feasibility and sample outcomes of the proposed approach an example.

ISBN: 978-1-4244-2065-0
ISSN: 1542-1201


Betriebliche Informationssysteme

Ontologiemanagement, Ontologiemodellierungsmethodology, Geschäftsprozessmodellierung, Modellierung, Ontologiemodellierung