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Citizens Collaboration and Co-Creation in Public Service Delivery

Contact: Erik Wittern

Project Status: completed


The fundamental idea of COCKPIT is that Web 2.0 social media constitute the emerging and de facto mass collaboration and cooperation platform between citizens themselves, and between citizens and public administrations. Therefore, Web 2.0 social media will have very soon establish themselves as a very effective means for creating, sharing and tracking knowledge about citizens’ opinions and wishes on public service delivery. COCKPIT adopts a highly synergetic approach towards the definition of a new governance model for the next-generation public service delivery decision making process by combining the research areas of citizens’ opinion mining in the context of Web 2.0, Service Science Management and Engineering in the context of the public sector, and deliberative engagement of citizens for forming informed judgements on public services’ delivery. COCKPIT supports the notion of open Public Administrations with which citizens have higher confidence and trust among each other and with the Public Administration, resulting in better governance, lower disputes on services’ delivery priority setting, higher degrees of public service adoption, lower public service delivery costs, better service innovation, and citizens loyalty to the public services.

Involved Persons
Stefan Tai, Christian Zirpins, Markus Klems, Erik Wittern, Michael Menzel


from: 1 Januar 2010
until: 31 Mai 2012
Funding: European Comission 7th Framework Programme

Research Group

Economics and Technology of eOrganizations

Area of Research

Service Science, Software Engineering, Www Systems

Publications Belonging to the Project
 - book
 - incollection
 - booklet
 - proceedings
 - phdthesis
 - techreport
 - deliverable
 - manual
 - misc
 - unpublished

Panagiotis Kokkinakos, Sotirios Koussouris, Dimitrios Panopoulos, Dimitrios Askounis, Antonis Ramfos, Christos Georgousopoulos, Erik Wittern
Citizens Collaboration and Co-Creation in Public Service Delivery: The COCKPIT Project
International Journal of Electronic Government Research (IJEGR), 8, (3), pages 33-62, 2012

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Alan Hartman, A.N. Jain, J. Ramanathan, A. Ramfos, W.-J. V.d. Heuvel, Christian Zirpins, Stefan Tai, Y. Charalabidis, A. Pasic, T. Johannessen, T. Gronsund
Participatory Design of Public Sector Services
In Andersen, K.N. and Francesconi, E. and Grönlund, A. and van Engers, T.M., First International Conference, EGOVIS 2010, Bilbao, Spain, August 31 - September 2, 2010, Proceedings, pages: 219-233, Springer, LNCS

Erik Wittern, Jörn Kuhlenkamp, Michael Menzel
Cloud Service Selection based on Variability Modeling
Proceedings of the 10th International Conference on Service Oriented Computing (ICSOC '12), pages: 127-141, Springer, LNCS, November, 2012

Erik Wittern, Christian Zirpins
On the Use of Feature Models for Service Design: The Case of Value Representation
Towards a Service-Based Internet. ServiceWave 2010 Workshops, pages: 110-118, Springer Berlin / Heidelberg, Lecture Notes in Computer Science, 6569

Erik Wittern, Christian Zirpins
Validating Service Value Propositions Regarding Stakeholder Preferences
VAST 2011 - First International Workshop on Variability-intensive Systems Testing, Validation, and Verification, pages: 294-297, IEEE Computer Society, März, 2011

Erik Wittern, Nelly Schuster, Jörn Kuhlenkamp, Stefan Tai
Participatory Service Design through Composed and Coordinated Service Feature Models
Proceedings of the 10th International Conference on Service Oriented Computing (ICSOC '12), pages: 158-172, Springer, LNCS, November, 2012

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